[Resolved] Zestmoney — Credit limit is active but I am unable to use my credit limit.

[Resolved] Zestmoney — Credit limit is active but I am unable to use my credit limit.

A Ajay Kumar Murmu Oct 25, 2022 Nov 1, 2022 This thread was updated on Nov 1, 2022

I am using Zestmoney for 1 years. I have already paid the money closed my emi. After that my credit limit is shown as 62000 but now I am unable to use credit limit to purchase through any method. I have called so many times they were saying they can't do anything that is technical problem it will solve automatically and they said it will take upto 90 and above. And also they told me to email the screen recording and I have already sent the problem. Till now they don't even reply on the email. I am unable to know how and when I can access my credit limit. Worst experience ever. Was this information helpful? No (0) Yes (0)
Dec 2, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Nov 01, 2022 ZestMoney Customer Care's response Dear Customer, Greetings from ZestMoney! We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel. This is not the service we want you to experience from us. With respect to the concern regarding not being able to use the credit limit on our platform, we genuinely apologize for the trouble caused to you. However, we see that there is an active loan of an amount of ₹61, 000.00 that was activated on 25/10/2022. We trust that you have received the same at your end. In case if you have not or if you have any other concerns, please feel free to write directly at [protected]@zestmoney.in, the mail id of our Nodal officer, and we will help you further with your issue on priority. Regards, Team ZestMoney
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