[Resolved] Zestmoney — emi penalty | |||
I have taken two loan from zest money i have paid all the emi on time but because of my busy work schedule i missed few of the emi for which they are charging huge amount of penalty which i was not aware of i request you to kindly remove the penalty and let me clear my loan for which i did not receive any reminder from the customer care team i even called the customer care they told me that i will receive a call from finance team but no one contacted me i request to help me with this. Customer id:[protected] Was this information helpful? | |||
Mar 25, 2019 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Feb 22, 2019 ZestMoney Customer Care's response Hi Nishant Kumar, We are sorry for any inconvenience caused. However, as per our records. We've called and emailed you multiple times in regards to pay your EMI on time, due to the failure of payment the penalty was charged. If you had informed us last year itself, we could've made an exception. You can pre-close your loan at any time but we are sorry the penalty charges cannot be waived as this has been pending since last year. If you want to pre-close your loans, please write to [protected]@zestmoney.in from your registered email address and we will send you the payment link. Thank you and regards Team ZestMoney. Verified Support Feb 22, 2019 ZestMoney Customer Care's response Hi Nishant Kumar, As per the telephone conversation today, the concerned team will send you the payment link and the penalties charged will be waived off. If you have any question please write to [protected]@zestmoney.in from your registered email address. Thank you and regards Team ZestMoney. | |||
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