Zestmoney — Incorrect details on EQUIFAX credit report. Purely negligence even after multiple follow ups.

Sureshprabhashiva

from Visakhapatnam, Andhra Pradesh

May 13, 2022

Address:

Visakhapatnam

Few loans which were closed 3 years back. Zestmoney failed to report this to credit agency EQUIFAX. These loans are still showing as active & write-off. I have been reaching out Zestmoney for these corrections. It's already been more than 6 months, but I do not see any progress, moreover I can see their negligence in handling these sort of requests. I tried reaching their grievance department & higher management of Zestmoney. All of them are behaving in the same way. Zestmoney doesn't even have any proper ethics.

Because of this delay one of My emergency (loan got rejected) & I have been suffering mentally. Zestmoney is harassing Me without updating the EQUIFAX report. I need proper justice regarding this pressure I had & having because of Zestmoney.

Was this information helpful?

No (0)

Yes (0)

ZestMoney customer support has been notified about the posted complaint.

Verified Support

May 17, 2022

ZestMoney Customer Care's response Dear Suresh,

Greetings from ZestMoney!

Thank you for reaching out to us with regards to your CIBIL issue.

We are really sorry you had to deal with this situation.

Once again we have escalated your request to a higher priority. We would request you to please allow us some time to get this sorted. We are taking following up with our team.

Please accept our sincere apologies for the delay, do not worry you will get an update on the same very soon.

Your patience and understanding are highly appreciated.

Assuring you the best service!

Regards,
Team ZestMoney

May 20, 2022

Updated by Sureshprabhashiva I have already waited for 90 plus days. Please make sure to get this rectified in a week, before I start legal proceedings and defamation against zestmoney.