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[Resolved]  Zestmoney — Invalid loan need to be cancelled

I tried to ordered some products on myntra on the 2nd of Oct ' 22. However, the order has not been processed due to a payment gateway failure, but Zest has processed the loan incorrectly. Please team Zest, i request you to kindly remove/cancel the invalid loan.
Loan ID : 75762248A479
Phone : [protected]
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Oct 23, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Oct 06, 2022
Updated by Winston Khithie
This was the comfirmation from myntra that the order cannot be processed due payment gateway failure and they didnt recieve any cash from their end

Oct 06, 2022
Updated by Winston Khithie
I already mailed them twice but still they asked for the same

Oct 06, 2022
Updated by Winston Khithie
This was the perfect comfirmation of order not processed and payment gateway failure

Verified Support
Oct 07, 2022
ZestMoney Customer Care's response
Dear Customer,

Greetings from ZestMoney.

Thank you for sharing the details with us and we are incredibly sorry for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret the trouble you faced with ZestMoney, which led you to write to the consumer forum channel.

We will get this checked with our concerned team about the cancellation of the mentioned loan and we shall keep you updated at the soonest.

Please be assured that we will get this resolved at the soonest.

Regards,
Team ZestMoney
Oct 10, 2022
Updated by Winston Khithie
Today was the third day since your reply and the situation still not resolve

Oct 12, 2022
Updated by Winston Khithie
Today was the 5th day since your team replied, still not resolve, please #zestmoney be sincere and do something

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