[Resolved] Zestmoney — Late fee Waiver
As i was travelling i couldn't pay the emi as my phone was stolen i bad to block my accounts And i have All valid tickets and receipts i mailed zest money support. but there was no adequate response from their side below is the mail. the auto debit couldn't take place because as i had blocked my transactions but i got a unecessary lien on my account and heavy charges late fees
I request you to waive off the late fees off my account as i couldn't pay it as my phone was stolen during my travel to South Africa on 22 june and i didn't have access to my account. I cannot pay the late fees. As it is too much and unnecessary. Requesting you to kindly revert back.
loan ID: 8659A1B9A321, 562D9C5BDD55, and MCC3751C506C
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Sep 10, 2022Complaint marked as Resolved
ZestMoney customer support has been notified about the posted complaint.
Aug 10, 2022ZestMoney Customer Care's response Dear Oliver,
Greetings from ZestMoney!
We hope you are doing well and staying safe indoors.
As we understand, your query is regarding the late fee waiver for the loan ID: 8659A1B9A321, 562D9C5BDD55, and MCC3751C506C.
However, As I checked your details, I would like to inform you that the debit was processed as per the debit date for the above loan but failed due to an insufficient balance. Hence, we have already forwarded your request to remove the late fee, but we can't give you assurity about it.
Your understanding and co-operation in this regard would be highly appreciated. (the timing of auto-debit, morning 4 A.M. to evening 11 P.M.)
Please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!
You can reach out to us at [protected] or [protected]@zestmoney.in for any further assistance.
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