Verified Support
Aug 10, 2022
ZestMoney Customer Care's response Dear Oliver,
Greetings from ZestMoney!
We hope you are doing well and staying safe indoors.
As we understand, your query is regarding the late fee waiver for the loan ID: 8659A1B9A321, 562D9C5BDD55, and MCC3751C506C.
However, As I checked your details, I would like to inform you that the debit was processed as per the debit date for the above loan but failed due to an insufficient balance. Hence, we have already forwarded your request to remove the late fee, but we can't give you assurity about it.
Your understanding and co-operation in this regard would be highly appreciated. (the timing of auto-debit, morning 4 A.M. to evening 11 P.M.)
Please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!
You can reach out to us at [protected] or [protected]@zestmoney.in for any further assistance.
Regards,
Team ZestMoney
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