[Resolved] Zestmoney — master harish kumar byjus education cancelled

P Venkatraman

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

My grandson master harish kumar's byjus education and emi loan were canceled, due to the reason of the first payment of emi rs.1875/- was paid thro imps from my net banking account on 08.04.2019, further another payment was debited from my account a sum of rs.1875/- on 09.04.2018. Further, a sum of rs 2125 and rs.285/- was debited from my account. Even though i sent mail and speed post letter to the byjus education centre at the time of the above transactions. So, i decided to cancel the education and loan account since there is no response from the byjus and put up me for mental agony. I could not able to pay the emi being the senior citizen to your concern in the future and refund my above payments. I expect a favorable reply trusting to be favored.
Thanking you,
P. Venkatraman, dindigul -624003, mail address: pvr. [protected]@gmail.com

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Jul 27, 2019

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jun 26, 2019

ZestMoney Customer Care's response Hi Mr. Venkatraman,

We are sorry but we do not see a cancellation updated on your Loan from the merchant, we will need to contact the merchant. to cancel the order before we can process a cancellation for the loan. If you have any correspondence from the merchant in regards to cancellation, please forward it to [protected]@zestomey.in. Also, we have forwarded your complaint to the concerned team, they will check with the merchant and update you.

Regards
Team ZestMoney.