[Resolved] Zestmoney — my account is blocked

ranjana.jha1981

Address:

151, 3rd Floor, Moksha Mansion, Sarjapur Main Rd, 1st Block Koramangala, Bengaluru – Karnataka, India 560034. Zest money social support. You can always contact zest money online on their social network profile, here is a list of Zest money social profil, 401303

I have been associated with the zest money past 5 years and cleared all my dues on and before time and cleared all the documention where an asked for. I asked for the help in changing the emi from 3 to 6 month and posted a review on twitter and other channels. For same they have blocked my accounts on 28 jan 2020 staying mine application not meet the terms and conditions and retry after 3 month. Kindly help me on this.

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Oct 1, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

ZestMoney Customer Care's response Hi Ranjana,

We are sorry to hear that.

We request you to provide a registered email id or your contact number. As we are unable to find any loan request or profile details so that we can help you better and resolve your queries.

Regards,
Team ZestMoney

Jan 29, 2020

Updated by ranjana.jha1981 Register with email I'd jha.[protected]@gmail.com

Jan 29, 2020

Updated by ranjana.jha1981 I am waiting for your response

Feb 04, 2020

Updated by ranjana.jha1981 Any update

Feb 04, 2020

Updated by ranjana.jha1981 It's been more than a week I have not received any reply from zest

Feb 09, 2020

Updated by ranjana.jha1981 Kindly update the status

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Ranjana,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We request you to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney