[Resolved] Zestmoney — not able to access loan

Yogender Nimiwal

from Gurgaon, Haryana

Address:

Rohtak, Haryana, 124001

Sir from last 7 to 8 month, i am not able to access loan from zest money via from mi.com. Credit not extended shows.. Why sir tell me the reason.. I am a regular salaried person... Many time i call you but no response.. Why you are not attending call.. It's not good sir.. If i am not applicable for this service then please inform me with reason... Please sir i have urgent need try to understand my problems..
Regards,
Yogender kumar
[protected]

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May 17, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

ZestMoney Customer Care's response Dear Yogender Kumar,

We're sorry to hear that you were unable to reach us. We have arranged a call back from our team which you will receive shortly.

Sorry to hear that your application was not accepted at this time. We wish to inform you that we have certain checkpoints for approval. We consider multiple data points from a wide variety of data sources to make a decision: confirmed regular income, spending and saving patterns, previous repayment history (if available), customer’s profile, customer’s online behavior to name just a few.

It’s always a combination of factors that matter for our credit decision. We constantly review the success of these factors and may change or update them from time-to-time.

We request you to wait for 90 days, after which you can re-apply for ZestMoney EMI for a fresh review of your application.

Regards,
ZestMoney