[Resolved] Zestmoney — not fulfill their commitments & pathetic customer support | |||||
I am one of the existing customer of yours and have never been satisfied with yours services from the day one. I was payed my full n final loan amount last month on 29th nov 2017 but still i received everyday payment pending reminder from your side. I am trying many time to contact with you on your given no. [protected] but alway i receive msg all are executives are busy. Your executive who's reminding for payment personally (On call) she said that paid amount was full n final amount for your loan. Your executive even don't have manners to talk. I am very clear from my side that i am not going to pay any amount now because executive clearly mention me that u have clear your dues successfully. Last time i am going to request to you to please issue my noc & update my cibil score as soon as possible. Regards Mukesh kumar Contact no. [protected] Email id. [protected]@gmail.com Was this information helpful? | |||||
May 16, 2018 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Apr 09, 2018 ZestMoney Customer Care's response Dear Ethiraj, We're sorry for the delay in responding to your query here on consumer complaint forum. We regret the delay and the inconvenience caused to you. As per your request, NOC has been sent to your registered Email ID. We are sorry that you had to go through all the trouble. We are constantly trying to work towards improving our services. Appreciate the feedback you have shared, the same has been sent to our relevant team who will check and take necessary steps to make sure this does not repeat again. Please reach out to our customer support team at [protected]@zestmoney.in or call us on [protected] for any additional questions you may have and we will be more than happy to help you. Regards, Team ZestMoney Verified Support Apr 09, 2018 ZestMoney Customer Care's response Dear Mukesh Kumar, We're sorry for the delay in responding to your query here on consumer complaint forum. We regret the delay and the inconvenience caused to you. As per your request, NOC has been sent to your registered Email ID. We are sorry that you had to go through all the trouble. We are constantly trying to work towards improving our services. Appreciate the feedback you have shared, the same has been sent to our relevant team who will check and take necessary steps to make sure this does not repeat again. Please reach out to our customer support team at [protected]@zestmoney.in or call us on [protected] for any additional questions you may have and we will be more than happy to help you. Regards, Team ZestMoney | |||||
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