[Resolved]  Zestmoney — paid ecs return charges due to auto debit request from wrong bank account

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I had availed my first ever loan for iphone from zestmoney and for the same i had submitted nach mandate form of my indusind bank account. Everything went well and i paid off the loan on time.

But problem started when zestmoney gane me credit limit and asked again for nach mandate and this time i had given mandate of my icici bank account. When i availed my limit then for re-payment, auto debit request was made to my indusind account (Previous mandate) and hence, i had to pay ecs return charges. This started in june 2019 and they were continuously doing this. After paying ecs return charges i contacted bank and zestmoney (31st july - via email) both and my bank provided me proof of zestmoney (Camden town technologies) auto debit request and then i communicated with zestmoney for appropriate action but finally they denied refund even after accepting their fault.

Now i am asking them to compensate my ecs return charges by paying off two small loan amounting 4100 approx. But they are refusing.

How can we report their bad practices to nbfc regulatory authorities?
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Oct 5, 2021
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
ZestMoney Customer Care's response
Hi Gaurav,

We're extremely sorry to hear that you had a bad experience, we would like to look into your case and help you resolve it. Please send us an email from your registered email address with a brief explanation to [protected]@zestmoney.in or call us on 91-[protected], so that we can assist you further.

Regards Team ZestMoney.
Oct 17, 2019
Updated by gaurav2anand
I have already emailed all details and already gone through many calls with your executives on helpline number. You can check complete trail with my mail, sent on 31st July.
Verified Support
Aug 31, 2021
ZestMoney Customer Care's response
Dear Gaurav,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney
Complaint comments 

Comments

I have a loan of Thirty One Thousand from Zestmoney,
All my payments were done on time but there shows some delayed payment on the month of May 19 which has resulted in a drop in my CIBIL Score. There was no delayed payment from my side please fix this issue.
My CIBIL has gone below 750 and this is bad because there was never a missed payment.

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