[Resolved]  Zestmoney — personal application suddenly gone

Hello zestmoney, till today i am a happy zest money user for the past 8-9 months with good timely repayment record.

Last month... I received an sms stating "as a privileged user, you have been pre-approved for an instant loan of 31000." & with a link to apply. I clicked that link and my profile section was added with a personal loan tab with the limit of 31000. There is only one emi tenure option available... At that time, i was thinking whether its the right time for confirming emi application! Then i decided, to confirm the loan application on march 1st. Because i have some commitments at that time. I got a new job and was in a preparation to move to that place, considering this loan. I am all set to move, and today i logged in to my account to avail the loan. But i am so shocked, the personal loan tab in my profile section was unavailable. I don't know how to react!! And i am really fed up with this... My future relies on this, i am all set to move but suddenly this option gets removed without any prior notice. There is no last date mentioned for applying, if so... I would have availed at that time itself. Even a few days back i got a call from zest money asking "sir, you have a pending loan application (#1c45d3cc5654) available... Do you need this?" i clearly told them i really need this loan and i planned to avail it on march 1. They even said okay. But now, there is no option available and i am really suffering a lot because of false commitment!! Even the link in the sms was also not working now... I don't know what to do! My future is ruined.

My registered email: ranjithkumar. [protected]@gmail.com
I hope you can fetch my mobile number using my email.

Could you please look into the issue. Really in need of your help!!