[Resolved] Zestmoney — regarding product failure & response

raj.ethi74

from Vellore, Tamil Nadu

Address:

Chennai, Tamil Nadu, 603202

Dear sir/mam,
I recently bought lenevo k8 note mobile with temperglass in amazon with (Amazonvoucher) under emi. I found that it hangs a lot and its gets overheated while using. So i decided to move the issue with the lenevo service center. They accepted the issue and they insisted me to buy new screen guard. I too bought it. Now the same issue persists and i have to restart my mobile again and again to solve the issue.. Again i took this issue to the lenevo service center.. They said that it can't be solved and there was no proper response from them and also amazon customer care. Please help me to solve this issue or else replace the mobile with newer one.

Thanks & regards,
Ethiraj. G
[protected]

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May 10, 2018

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2018

ZestMoney Customer Care's response Dear Ethiraj,

We're sorry for the delay in responding to your query here on consumer complaint forum.

It's really sad to hear that your Lenovo k8 note mobile has issues and the service center is not being able to resolve it. Request you to escalate this issue with Amazon and they will be able to help you resolve the issue on priority.

Please reach out to our customer support team at [protected]@zestmoney.in or call us on [protected] for any additional questions you may have and we will be more than happy to help you.

Regards,
Team ZestMoney

Please Note: We at ZestMoney only provide loans for the voucher code you have purchased.