[Resolved]  Zestmoney — Regarding refund and Loan closure

Dear Sir,
Good day,

I Rohit Munjal, has done shopping from Nykaa fashion & Myntra
The refund was issued as follows
1. Nykaa fashion, 29th may, amount -Rs168.
2. Nykaa fashion, 06th june, amount -Rs198.
3.Myntra, Loan amount Rs.4765 has not been closed the refund was issued by the myntra about more than a week ago
You can see its almost more than a month to some of the refunds and the loan has not been closed yet .
The times i have mailed to the customer support I don't remember that now, the reply i recieved always is we are working on this on daily basis, just a copy and paste message. I am frequent buyer from online apps, but this type of things i am facing first time in my life.

Thanks & Regards
Rohit Munjal
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Aug 14, 2022
Complaint marked as Resolved 
ZestMoney customer support has been notified about the posted complaint.
Verified Support
Jul 09, 2022
ZestMoney Customer Care's response
Dear Rohit,

Greetings from ZestMoney!

As we understand, you are concerned regarding the refund of the loan ID: 52E[protected].

As I can check in my system your refund amount is credited to your bank account on[protected] and UTR- AXISCN[protected].

I hope I’ve been able to assist you with your query. Should you need any further assistance, please feel free to reply to this email. We would be delighted to help and clarify any doubts you have!

Assuring you the best of our services, always.

Regards,
Team ZestMoney.
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