Zestmoney — Unresponsive Customer Service & Delay in Loan Settlement

Address:

Mumbai

Hello,

I don’t even remember how many times I have discussed this query over chat with customer care representative but now I am unable to connect with any of the agent even after waiting an hour.

I have done the settlement via WhatsApp agent (proof attached). In the beginning, staff were saying that the settlement will show in zest money dashboard within 2-3 working days but now they are saying it will take 10 more days! And that too have passed now. Almost a month has passed but I am still facing issues even after doing settlement. And even WhatsApp agent is unresponsive.

It is regarding my ZestMoney Loan ID: F26AD83809A0 which was supposed to be closed at the moment since I completed the settlement of this account on 1/29/2021 (proof attached). The customer service agent said that this will be done within 2 business days and it never happened.

Even after the settlement, the EMI was processed and thus I had to pay the EMI NACH charges (proof attached), which shouldn’t have happened after 7 days of my settlement process.

My Last Chat Ticket ID #183567

I did contact customer service agent via zestmoney dashboard chat feature 4 times in total and they all said it will be done within 2 days but still I am unable to see any change.

All customer service representative assured me that my request of settlement was legit and it was indeed in process but still no action was taken as per the promised time.

I am receiving reminder calls and messages for EMI payments and even nach is being deducted. (Proof attached) Do I have to get a negative impact on my cibil score even after the settlement of loan? This is Unacceptable!

I am hoping that this mail finally allows me to get the settlement assurance. Waiting for your earliest response.