[Resolved] Zestmoney — Wrong loan account reported to CIBIL | Unresolved inspite of repeated followups

[Resolved] Zestmoney — Wrong loan account reported to CIBIL \| Unresolved inspite of repeated followups

A ADWIT MISHRA Jun 25, 2022 Jul 9, 2022 This thread was updated on Jul 9, 2022

Hello, A loan account from zestmoney has been wrongly reported to CIBIL and is not being rectified instead of repeated followups. I took a loan from zestmoney for 39, 999 and cancelled it immediately. Even then there is an overdue of 833 marked on my cibil report. Loan ID: DXDEL[protected]Incred) I have also raised a dispute on Transunion CIBIL. Dispute ID: cds[protected] I have contacted the customer care numerous times via email regarding this same issue but it hasn't been resolved. Kindly do the needful at the earliest and get it resolved as soon as possible. I will take legal help and send a notice to the company if my CIBIL report is not rectified within the next 30 days. Was this information helpful? No (0) Yes (0)
Aug 13, 2022 Complaint marked as Resolved ZestMoney customer support has been notified about the posted complaint. Verified Support Jul 09, 2022 ZestMoney Customer Care's response Dear Adwit, Greetings from Zestmoney Thank you for reaching out to us with regards to your CIBIL issue. We have noticed that your loan ID [DXDEL[protected]] is reflected as active with some incorrect current balance, overdue amount and DPD in the CIBIL report. Your request is forwarded to the concerned team for the loan closure, so we request you to wait for 5-7 working days for the team's response. Please feel free to reach out to us at [protected]@zestmoney.in for any further queries. Assuring you the best of our services, always! Regards Team ZestMoney
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