[Resolved] Zestmoney — wrong loan amount and of balance updated on my cibil

Ambikareddy

from Bengaluru, Karnataka

Address:

560098

Hello,

There Has been Wrong loan amount sanctioned & OS balance updated under DMI finance account number : DMI[protected] as 2, 24, 000/- Which i have never taken and the report has not been updated properly .

My total OS balance is : 13382 /- INR inclusive of all loans .

I need all the credit rectifications to be done at earliest .

I'm a 2 months old mother of a Daughter, I'm trying to apply loan for personal reasons .

i need my score back up ASAP .

Please call ASAP to resolve this .

2nd Reminder ::::::

Its been 5 days and i'm still waiting for your call, Nobody has a decency to give me a call .

You guys have messed up my Credit report, If this is not getting resolved .

I will report to 'BANKING OMBUDSMAN ' for not resolving it .

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Oct 4, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2019

ZestMoney Customer Care's response Hi Ambika,

We understand your concern.

We request you to provide registered email id or your contact number. As we are unable to find any loan request or profile details.

So that we can help you better and resolve your queries.

Regards,
Team ZestMoney

Nov 18, 2019

Updated by Ambikareddy Hello,

My Email ID is ambika.[protected]@gmail.com

My Phone Number :[protected]

Regards
Ambika .

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Ambika,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write in the consumer forum channel.

We kindly request you to please share your details which you used to register with Zestmoney or you can also choose to write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney