[Resolved] Zestmoney — zest money

Rahul Somaraj

Address:

Janani Nagar 96, koottani kizhakathil , kadapakada .p.o.,kollam, Kollam, Kerala, 691008

I have taken a loan from zest money and the emi was due on 21st jan 2020,
I didnt have money for automatic deduction of my emi. But i paid my emi on the same day along wih this i have attached a screen shot of the same. But even after paying the collection team was stll calling me multiple times and they are still trying to take money from my account. I dont want to pay the same emi twice and this is cheating. I paid using there app and my hdfc payment ap using upi payments. They are continuosly trying to get money from my account since then.

I have already paid the emi and the oney was not refunded.
I don't want to pay the money again

+1 photos

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Oct 4, 2021

Complaint marked as Resolved

ZestMoney customer support has been notified about the posted complaint.

Verified Support

Feb 29, 2020

ZestMoney Customer Care's response Hi Rahul,

As informed on call, January 21st, 2020 payment is updated in the system.

You can also write to [protected]@zestmoney.in with your inquiry.

Regards,
Team ZestMoney

Mar 12, 2020

Updated by Rahul Somaraj The Complaint is not yet resolved ...

Verified Support

Aug 31, 2021

ZestMoney Customer Care's response Dear Rahul,

Greetings from Zestmoney.

We are extremely sorry to hear this and we sincerely apologize for the inconvenience caused.

This is not the service we want you to experience from us. We deeply regret for the trouble you had to face with ZestMoney, which led you to write to the consumer forum channel.

We kindly request you to please write directly at [protected]@zestmoney.in which is the mail id of our Nodal officer and we will help you further with your issue on priority.

Looking forward on hearing back from you.

Regards
Manoj
Team Zestmoney