Zicom — Complaint not attended properly

Address:

Mumbai City, Maharashtra, 400008

We had registered complaint and the complaint no is 339659, some person attended called Pradeep from M/s.Sadguru, we were told that they will charge Rs.500.00 for the visit but when we asked him he said rs.750.00 but when told him we are informed Rs.500.00 he agreed for Rs.500.00 and said it was mistakenly said, we were also misguided when he attended call, we were told the problem was for adaptor and needed to be changed will cost Rs.850.00 so we told we will get from shop and give you but he refused said he will not be able to fix it if its not purchased from him, there was a problem of bell not ringing and on asking we were told that this will have to be sent to company and may take more than 15 days or may 2 days, later when we were not satisfied with his justification we paid Rs.500.. and asked for receipt which he said we will sent you on you email, but we did not receive the same .

so over all we did not find this person very professional and at every stage he tried to misguide us, my question to zicom is how do you appoint such kind o[censored]nprofessional people for service who are instead of attending your complaint trying to make their own money .

if this is the kind of service we get then i may not advice to any of our close ones to buy your product, and if not attended my complaint soon, i may give my above reviews on website .

i request you to go through the details and inform us how can you rectify this problem,

your reply on my complaint will be awaited,

Regards,

Kamlesh Sanghvi
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