Zivame — amount debited but order not placed

Website:

www.zivame.com

Amount is debited but the order is not placed and the transaction is cancelled. I've paid 290 via phone pe and the amount is successfully transacted to the merchant's account. But the transaction timed out. And there was no order placed. I paid 290 as extra amount. I even contacted the customer care but they said there is no such transactions done. But I've the payment Id and utr. So please kindly check into it and refund the money back to the account.