Zivame — canceled order was delivered

Address:

700039

I ordered a product on zivame and it got lost for a while so i returned it. And a days later it came back and a person other than me took it... And now i am stuck with this canceled order. And what's more is that the packet has already canceled written on it and i won't actually get money back just zcoins. It's seem that they are more interested in push selling the product than doing actual business. And what is most upsetting is that the return service is very slow and there should be more options on refund methods other than their mentality that we will use that money to buy something. They should have links to other electronic money services like paytm, quicker etc... I would actually like a quick resolve on this matter