Zivame — delivery related, order delivered to some unknown place by the delivery partner dtdc

Website:

ziwame.com

Hii,

My order no. 79423036 had been delivered to some other unknown place by dtdc on 5th june. I am continuously trying to connect to customer care no. But not getting any response. Kindly look into and do the needful. We were not contacted by dtdc for delivery of the order. The delivery partner was supposed to deliver the order at chapra, bihar (841301) but the order delivered at some unknown place at patna (Pin code 800001). The order worth inr 1800 should be refundable because we have not received the order.

We have tracked on the dtdc website where it is showing the status delivered (Tracking no. D[protected]. Pl refer the photos attached.

Thanks
Shivangi shreya