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Zivame — didn't receive refund

I had returned a product to zivame through a courier service since reverse pickup is not available in my pincode. The courier service shows that the parcel is delivered but got no confirmation or refund from zivame. I had emailed to the customer service but they are not responding well asking me to wait for them to confirm. But even after 3 days they have not responded.
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    Zivame
    Customer Care Service
    Customer satisfaction rating
    5%
    Complaints
    109
    Pending
    0
    Resolved
    5
    Zivame Phone
    +91 82 1423 2000
    Zivame Address
    2726, 4th Floor, Lakshminarayana Nivas, Off 80 feet Road, Indiranagar, Bengaluru, Karnataka, India - 560038
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