Zivame — not received a prepaid order

Website:www.zivame.com

I'd placed my order on 9th september 2019 but its 17th feb 2020 i haven't received it yet. From 20th september 2019 it is showing out for delivery but i haven't got it yet neither a call from your end. Few days back i also raised the concern but no response. Its is a prepaid order. I tried to call customer care may times but everytime it said busy with another customer. This is my first and last experience with zivame.
My order id is 77245932.
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    +91 82 1423 2000
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    2726, 4th Floor, Lakshminarayana Nivas, Off 80 feet Road, Indiranagar, Bengaluru, Karnataka, India - 560038
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