[Resolved]  Zivame — Order delivered late, without gift wrap, still waiting for refund

Address:

New Delhi, Delhi

Please think twice before ordering from Zivame.

I ordered(#[protected] a small gift for a friend and the order was not dispatched for more than 4 days and the order still showed "Processing". I had to send 2 mails(which were never replied) and 3 calls to the customer care(a callback was never received from a senior executive).

Finally after 8 days the order was delivered to my friend WITHOUT the gift wrap and the package was a bit crushed from sides.

When I called the customer care regarding my grievances, the executive told me: "Sir please forgive us this time and we will serve you better next time.". I had to push her for the refund which I am yet to receive.

In short, please do yourself a favour and stay away from Zivame.