Zivame — Order related[protected]

Website:

www.zivame.com

Dear sir / madam,

I am writing to you to raise an issue about: clothing, shoes & accessories

The issue that i have experienced was: to whom it may concern,

I am writing to express the poor service from zivame. There poor customer service is really disgusting.

I had originally purchased online birthday gift card worth rs. 3000/- inr from the website of zivame on 14th may, 2020. My payment was successfully done and deducted from my bank account. Few hours later i got a message of order payment failed.

I have sent several emails to you customer service email address ([protected]@zivame.com) and shared all screenshots but i only receive response that our team will get back to you within 48-72 hours and till now there is no specific response where i can be satisfied with their customer service.

I would say i will never be purchasing another one of the products from your their website neither i will recommend someone to buy any gift cards for your brand.

So they only response to me that we are investigating on the situation and it will 72 hours and its been 7 days they have still not resolved my issue yet. Later i got a call on 18 may, 2020 from one of their representatives ms. Nikita who informed me that due to technical issue from their end this incident happens but she forced me that we cannot refund money as per the company policy and so we can only provide you zcoins to your zivame account which also takes 48 hours to process.

I would really appreciate if you take any action regarding the company as they are fooling their customers and giving vague reasons.

Regards,
Subir kumar

It occurred on: 14/05/2020

I would really appreciate if they refund my money asap. As i do not want to continue any kind services with them.

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Subir kumar

Order number: order related[protected]
:

Paschim vihar

110063