Zivame — Product not delivered. Payment not returned

I ordered from zivame app on 16th may 2020. The product wasnt delivered by the given date so i reached out to zivame consumer help. They told me due to the current situation it got delayed. I decided to wait till date they are yet to deliver. I raised a complaint again & an asked them to cancel the order but they keep giving excuses that its with the courier company dtdc so they are unable to its been 2 months now. I was contacted by dtdc courier service 4-5 times just to ask if i got my parcel when i asked them to cancel the delivery they kept saying that we ll do our best to deliver. Im still yet to receive my order or the cancellation to process. Zivame hasnt contacted me from last week about situation.