Zomato — [protected] - very poor experience

Hi Team,

I have placed an cake order on last Saturday with cake square. Order ID : [protected]

But the cake was delivered in very poor condition. it spilled all over the cover and half of the cake was displaced. I already shared the picture with chat support.

We was very disappointed on the birthday and i reported that immediately with chat support. but it doesn't seems they are caring for customer value. just thinking giving some money (85 rs) back will cool the customer.

On the birthday, the whole family was expecting curiously for the cake, finally what we received was a worthless cake which is not at all prefer to cut for birthday. We cant see even a single birthday wish letter on top of the cake, since everything spilled! The customer support is not at all helpful. We were helpless and what we did finally was we went to some nearby shop immediately by person and bought a second cake.

The whole family was disappointed and very depressed by Zomato.

Chat service also not helpful, i sent the same mail to [protected]@zomato.com on 9th Dec. I didn't receive any response yet from them as well.

At least may i get some solution here?