[Resolved] Zomato — 144.50 money deducted & didn't get refund

Nikhil Amitabh

from Kolkata, West Bengal

Address:

700156

Zomato has deducted 144.50 money from my account but they didn't confirm the order. When i checked with them on chat support, they said the order was not confirmed hence they have refunded the 144.50 amount and should be refelcted within 4-5 business days in my account.

Later suddenly, after an hour they saying they have confirmed the order again... I kept asking that refund my money only as i don't want this order (I already had my dinner that time since it's been too late & i was sure that zomato didn't confirm the order & refunded my money as they said over chat support) but their terrifying services continued & they delivered it to someone else at my flat in my absense & saying i have got the food. I need my money 144.50 refuned asap.

Attaching the screens of proof.

+5 photos

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Sep 4, 2019

Complaint marked as Resolved

They refunded the amount lately.

Zomato customer support has been notified about the posted complaint.

May 14, 2019

Updated by Nikhil Amitabh Zomato, Refund my 144.50 rupess quickly. Don't do frauds or you will be lossing me from your customer list as well others whom i know. I will wait for another couple of days or i will post it on social media as well & will take further action as well. DON'T CHEAT WITH CUSTOMER ..YOUR CUSTOMER SERVICE IS ALREADY A FAKE MOST SERVICE OF THE WORLD

May 16, 2019

Updated by Nikhil Amitabh I didn't get any update yet from Zomato on this

May 21, 2019

Updated by Nikhil Amitabh FINE. #ZOMATO @zomato You gonna pay a lot. I will wait for couple of days more & if I won't get any update then I will delete the zomato account & will post this everywhere on social media along with other steps. Consumer complaints, I am not getting any update from zomato on this