Zomato — 2 hour delivery and cold food. no refund.

Address:	122001
Website:	www.zomato.com

I ordered food on zomato on 11th december 2018 at 12:30am mid night. Order id is [protected]. No delivery boy was assigned till 1 hour and after assigned, he didnt show up till 2:30am. I was so hungry and i received order after 2:30 am. When i opened the food it was so cold that i couldnt eat it. I was so disappointed.

I talked with customer carre of zomato and they didnt do anything about it, they kept saying that we have raised your concern and will get back to you. No timeline is given by them, shall i wait whole year for thier respinse. Now its been 7 days that i havent heard from them.

This is not my forst incident with zomato.
I ordered food on 1 dec 2018 with orderid [protected]. I used a promo code to get 40% cashback and it was successfully applied, but i didnt receive the cashback yet. Its been 16 days. I talked to customer care person and he told me that request has been raised, but i havent received from them in 16 days.

What the hell is going on with zomato, they dont want to give me my cashback or refund for the poor service provided by them. Zomato is going worse day by day and no one is responding to me. There is no option to talk to customer care person on phone, i had to wait on their chat queue just to have chat with them and told them about the issue. They give reply to my every message after 5-7 mins, do i have whole day just to tell them about the issue.??