Zomato — about cancellation amount

Address:

Kolkata, West Bengal

I ordered something from zomato but the delivey boy said that he is unable to deliver my order because of that my order get cancelled... I didn't cancel the order the delivery boy is not able to reach the mentioned address so my order get cancelled by zomato, so even though i haven't cancelled the order it was cancelled by zomato... As i'm again reordering the zomato is showing i have to 1st pay the cancellation amount... Why i have to pay the cancellation amount as it was delivery boy's fault that he is not able to reach at the mentioned address.