Zomato — account blocked due to suspicious activity

Address:201308

I ordered food from zomato and as i am capsicum allergic i instructed not to add capsicum but they did not notice my instruction whatsoever and delivered food with lots of capsicum for yhr last 2 or 3 times... I requested them to deliver my correct food or refund for the same.. They send zomato credits in my account and next morning when i tried to order food my account was blocked due to suspecious activity.. I also mail zomato regarding this but they are not replying anything just saying wr can not unblock it from our side and due to suspecious activity it has been blocked... I have ₹300 worth of zomaro credits in my account... Help me on this...
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Zomato customer support has been notified about the posted complaint.
Dec 13, 2018
Updated by tyagi vishal
i mailed zomato about the same and they are not giving any reply regarding this just saying your account has been permanently blocked for suspecious activities... they delivered me the wrong product and when i complained about that and instead of taking any action against the restaurant they blocked my account and even without any explanation or reason.
Complaint comments 

Comments

Sir meri login id [protected] h. Sir meri id terminate kr di gyi h. Jbki mene na koi order cancelled kiya h. Aur na hi mujhse koi fraud case hua h. Sir please help me immediately. Please meri id chalu kr dijiye.

Honey Bhaii's reply, Dec 12, 2018
Sir meri login id 9354968291 h. Sir meri id terminate kr di gyi h. Jbki mene na koi order cancelled kiya h. Aur na hi mujhse koi fraud case hua h. Sir please help me immediately. Please meri id chalu kr dijiye.
Hi,

I have order with tomato with order number. [protected]. The delivery boy did not reached my home but restaurant declined my order. I have recording o[censored]navailable number of restaurant at that time.
Now Zomato is not refunding the amount. Please help.

Regards,

Parmjit Singh

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