[Resolved] Zomato — account debited but order never received

KARNI SINGH MOSHAL

Address:	New Delhi, Delhi, 110063
Website:	zomato.com

I placed an order through ZOMATO on Dec 17 for Rs. 238 (Bikanervala, Punjabi Bagh, New Delhi) which I never received.

After making online payment, the transaction failed and my account was debited by Rs 238 from zomato.com

After my account was debited, I never received my order number and other details. And no Tracking and delivery details.

You have charged my card for Rs 238 and you are responsible for this fraud. Kindly put my money back into my card or else I go to Consumer Forum with a complaint for Online Fraud

Here are the proof of charges:

MSG: This OTP is to be used for the online purchase at HTTP WWW ZOMATO COM on your Standard Chartered Bank card ending with 7198, as requested on 17/12/2018, at 06:35 PM IST and it is valid till 06:43 PM IST.

MSG: Alerts
December 17, 2018, 06:40 PM

Dear Valued Customer,

Banking Transaction
Your a/c XX0102 is debited on 17/12/2018 by INR 238.00 towards Purchase.

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Jan 4, 2019

Complaint marked as Resolved

Finally I got my money back to my account. Issue solved

Zomato customer support has been notified about the posted complaint.

Dec 19, 2018

Updated by KARNI SINGH MOSHAL Got message from ZOMATO: We would like to inform you that the refund has been initiated from our side and that takes 5-7 working days to reflect the amount in source account. We appreciate your patience.

When I get my refund to my bank account, I will update the status of my complaint as solved

Jan 16, 2019

Updated by KARNI SINGH MOSHAL Finally got my refund