Zomato — account disabled from online ordering

 
5 Reviews
India
 priya_arora_gogia on May 16, 2019
Zomato has disabled my account from online ordering, all because i complained abut the wrong item delivered by. I ordered chicken chicken sub, subway prepared and sent over egg sub, now obviously i was gonna complain. Provided proof too. They added zomato credits to my account and then conveniently disabled my account. Now those credits are useless for me. I want the credits to be transferred to my bank account and also my piggyback coins that i've earned.

Complaint Status


[May 16, 2019] Zomato customer support has been notified about the posted complaint.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Though sufficient time elapsed since my complaint about refund of excess money paid to you there is no response from you. I request you to kindly resolve the issue immediately

Gvsr Ripuhari
I am using zomato in Faridabad, i have placed order on zomato just now, money was deducted from my account but order not placed, below is the order no.

[protected]

Why there is no automatic refund!!?
I have placed the order at zomato for pizza from ovenstory but they cancelled the order. But in my app it's showing that they have accepted and its been delivered. I paid through paytm and my money was deducted but not refunded yet.
I made a food order from my no. [protected]. I have received no call from the valet regarding delivery and he cancelled my order saying that i have not responded to the call. Now their chat support is of no use because they forcefully impose their decision upon the customer. I request to kindly resolve my matter and initiate the refund

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    Customer satisfaction rating
    14%
    Complaints
    2862
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    Resolved
    413
    phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    location
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
    Zomato - account disabled from online ordering