Zomato — amount deducted/ no order placed

I made a online order on 25 november with sbi netbanking. The amount debited from my account, but order was not placed. I checked the bank, my transaction was successful. I didn't get the status of the order also. It was hanged. Moreover i cannot access support in the zomato app.
Second time facing this problem.

Name: indra prasath
Mob: [protected]

Transaction details...

Atom technologies ltd transaction of rs. 197.55 from a/c ending 4027 on 25-nov-18 around 12:30.

Ref id:

[protected]igaevgiyb7.

Please kindly revert my money.

Thanks in advance