Zomato — bad service provided by zomato

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201304

I paid the amount of 99 ₹ from my account but the curry up noww restaurant from zomato didn't delivered the food package. My phone was on silent but the address was already mentioned over the food package. The order got cancelled by their own mistake. Because was the rider was uneducated and unable to reach on my address. I need a proper explanation for this disaster. And need my money back. Kindly refund my amount.
Richa
[protected]