Zomato — cancel & refund rs.1200- money taken without my knowledge

JD-Boy

from Mumbai, Maharashtra

Address:

Goregaon, Mumbai, Mumbai City, Maharashtra, 400104

Dear sirs,

I have not subscribed the gold membership, has been done without my knowledge.
This amount rs.1200 has been taken without my knowledge from my pay tm account.

I do not go to restaurants.
Please cancel & refund the membership amount rs.1200.

Details of your 12 month membership
Membership id: 1367191
Membership purchased on: 11th may, 2019
Valid until: 10th may, 2020
Amount paid: ₹1, 200.0

Request you to cancel the above membership & refund at the earliest.
I have sent an email within 6 hours of the money deducted from my pay tm account.

Rgds, jaideep
+91-[protected]

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Zomato customer support has been notified about the posted complaint.

May 14, 2019

Updated by JD-Boy Email sent to Zomato..

Dear Niharika Kumar,

I haven't done the said Transaction fro Gold Membership... No OTP was generated.
I raised the Complaint within 5 hours of this Fraud for a Yearly Membership.

I do not go to Restaurants.. I will have to file a Consumer Complaint if your Team does not adhere to fair trade practices.

Rgds,