[Resolved]  Zomato — cheap behaviour of employees!

Address:

Bangalore, Karnataka, 560052

I have been very annoyed at one of the restaurant people who behaved in a very unprofessional manner towards me.
I had ordered food from "five star chicken" (not very sure of the restaurant name) at "rajajinagar" at about 3:55 A.M. It initially said the delivery was due at 4:44 A.M.
However, when i called the restaurant number mentioned (at about 4:42 A.M.) the man said he wanted me to send a whatsapp location on the same number itself because he was unable to spot the address exactly. He also mentioned it would take about 10 more minutes.

When i sent him the address over whatsapp, he messaged me saying "30 minutes ma'am"

I told him i had already been waiting since 50 minutes and asked him if he could make it quicker maybe in anither 15 minutes (because he had told me that the food was ready and it only had to be delivered)
He said he will try, saying all delivery boys are busy.

After half an hour i messaged him again querying about the progress and
HE said "u are so cute"
When i confronted him on that saying "o hello?"
He said "S"
After a while he again typed
"Can you please come near the restaurant,
Aaaahh"

IT GAVE ME A SICK FEELING AND WAS SURE HE WASNT REALLY PREPARING ANY FOOD BUT JUST FOOLING AROUND!
Honestly, i had an issue with your app earlier and that night i thought i should give it a second chance but i'm NEVER COMING BACK TO THIS ###!
HOW DID HE EVEN HAVE THE GUTS TO TEXT A GIRL THAT WAY????????

I immediately cancelled my order despite having to wait for so long (50+30 minutes to be precise) because i started doubting what was he even adding into my food!
I'm never ordering from zomato for sure.
I blocked that guy over whatsapp.
I have his picture (took a screenshot of his dp) if you really want to know who he is.

And when i asked on the chat section for the manager's number they said they cane give it.
(Okay agreeable. Atleast i could get the mail id of the company or of the restaurant or of the manager!! That guy on the other end of the chat window kept saying he dosent know about e-mail id's and all. I could have shown you the chats but sadly when i checked into the app again, the chat was cleared. Ofcourse that coward nimwit must have done it to save himself! As far as i remember, his name was a four letter word starting probably from the letter A)
I'm highly disappointed with this app.
I believe such employees need to be FIRED who are sitting there for flirting and for their pleasures and moans instead of actually doing what they're supposed to!!)

I dont even know if you guys will be interested to take care of the issue and handle it seriously because if you could be soo lenient and let them delete chats and not even monitor your orders correctly why would you even look into where is it going wrong!!

Ps- by the "monitoring your order" part i meant that i also went to that expected delivery time and selected "not recieved my order yet" and it showed me a pop-up saying you guys are contacting the restaurant to know whats the issue.

ATLEAST LEARN TO BE AUTHENTIC!
I checked swiggy before i downloaded your app and swiggy said in clear words that "order will be available only after 8:00 A.M." atleast they didnt fool me and leave me hanging like you did!