Zomato — customer services are pathetic at zomato

Address:

110084

I ordered food from zomato on prepaid payment. The delivery boy didn't delivered my order, contented that my number was unreachable. I called back him about the same time when he was expected to reach me. He said i have put your order on return. Then i called the restaurant, tried to take support from zomato but no redressal of my grievances, zomato said it our policy like that we don't refund money.
They just take away the money and don't provide any food, sick services, just stealing away the money.

Zomato order number: [protected]