[Resolved] Zomato — deduction of money from my account and order not placed | |||
I placed an order through zomato in arabian delights east mogappair restaurant for an order of rs. 540.25 on sep 9, 2018 at 8.45 p. M. Money was deducted from my account through net banking, but order was not showing in zomato, instead came as transaction cancelled and was redirected to the confirm order page.. Please look into this and try to revert back money to my account Was this information helpful? | |||
Oct 16, 2018 Complaint marked as Resolved Zomato customer support has been notified about the posted complaint. Verified Support Sep 15, 2018 Zomato Customer Care's response Hey, please share your contact details so that we can get this checked.
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 2 Comments | |||
Comments
I have oredred food from marksmen lucknow and amount ₹ 291 deducted from net banking but my order not placed...
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Zomato is huge black box and the worst food ordering app I have ever used.
I placed an order with the Bhatinda Dine restaurant in Bangalore today at 8.01pm. Money got deducted from my Paytm account but the order didn't get placed. There is no goddamn record of that order in the order history or anyway. Thankfully I have TXN ID from Paytm for the transaction.
Zomato has no customer care to get into touch with. There is a chat option where an executive replies after 4-5 hrs. This is totally unacceptable. If I don't receive a call from Zomato to resolve this issue ASAP I have to report this to the consumer court with the TXN ID. This is cheating the customers left right and centre and not allowing them an option to even report the issue on the app.
I placed an order with the Bhatinda Dine restaurant in Bangalore today at 8.01pm. Money got deducted from my Paytm account but the order didn't get placed. There is no goddamn record of that order in the order history or anyway. Thankfully I have TXN ID from Paytm for the transaction.
Zomato has no customer care to get into touch with. There is a chat option where an executive replies after 4-5 hrs. This is totally unacceptable. If I don't receive a call from Zomato to resolve this issue ASAP I have to report this to the consumer court with the TXN ID. This is cheating the customers left right and centre and not allowing them an option to even report the issue on the app.
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