[Resolved] Zomato — delayed delivery
NNeeraj21891 on Feb 21, 2018
The customer service people at zomato are of the view they don't owe anything for a delayed delivery by their partner restaurant even if the restaurant promises an on time delivery or cashback.
The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. The order was delivered more than an hour later and then the zomato customer support instead of helping me get the delayed delivery compensation told me that they will share the feedback with the restaurant and no compensation is possible also there is no timeline that when will the restaurant respond. Such is their customer service
Complaint marked as Resolved Feb 22, 2018
Appreciate quick response from Zomato team to resolve the issue. A full refund is made by the company. Way to go. Owning up mistakes help you retain customers.
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