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[Resolved]  Zomato — delayed delivery

The customer service people at zomato are of the view they don't owe anything for a delayed delivery by their partner restaurant even if the restaurant promises an on time delivery or cashback.
The partner restaurant offered a 45min delivery timeline and we ordered from there because we needed food on time. The order was delivered more than an hour later and then the zomato customer support instead of helping me get the delayed delivery compensation told me that they will share the feedback with the restaurant and no compensation is possible also there is no timeline that when will the restaurant respond. Such is their customer service

delayed delivery
delayed delivery
delayed delivery
delayed delivery
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Complaint marked as Resolved Feb 22, 2018
Appreciate quick response from Zomato team to resolve the issue. A full refund is made by the company. Way to go. Owning up mistakes help you retain customers.
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    Customer satisfaction rating
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    Complaints
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    Zomato Phone
    +91 83 7509 7031 [South]
    +91 83 7507 3452 [North]
    +91 83 7509 2754
    Zomato Address
    139-P, Sector 44, Gurgaon, Haryana, India - 122002
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