Zomato — delayed order delivery with wrong item

Address:

New Delhi, Delhi, 110035

I ordered 3 items in zomato with order number [protected]
On sunday 10 pm
My order was expected to be delivered on 10.30 or by max 10.40
My order was delivered at 11.30 and that too had a wrong item
I tried comunicate the same to zomoto but their behaviour was just too un professional
They didnt have answers to my questions and were not even replying.
I attached screenshots with the comlplaint where the deadly slow replies can be seen.

I would request to shut these online platforms because half of them could not meet to the expectations and promisis they make