Zomato — delivered a spoiled order and not providing a refund.

Zomato — delivered a spoiled order and not providing a refund.

A adie from New Delhi, Delhi

I ordered a cake from zomato and received a spoiled (Rotten) cake. I contacted them on chat support but, they are not giving a refund. They are telling me that our team will solve your problem and contact you but, i have not received any mail from them. It has been three days. All they do is to repeat the same line over and over again. "we have to communicate with the restaurant. Our team will get back to you." three days and they have not contacted the restaurant regarding the same. I want a refund zomato. This is not the first time i am facing this issue. Was this information helpful? No (0) Yes (0)
Zomato customer support has been notified about the posted complaint.
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Comments

Mayankw

from Ahmedabad, Gujarat

I was placing the order and it stopped due to 502 bad gateway error but they deducted from my bank account my zomato account number is [protected].

Afreen Salman

from Bengaluru, Karnataka

I Tried to place an order on Zomato. Amount Rs. 321 was debited from my account but order was not placed. Kindly refund the amount at the earliest. Photo of transaction is attached below. Please do the needful as soon as possible. Thanks

AK Nash

from Indore, Madhya Pradesh

Placed an order of Rs 451.69 on Zomato app from Da Pizzeria Bhopal.
The amount was debited from my account but the order transaction failed due to "502 bad gateway".
The amount has yet to be credited back into my account.
Kindly, resolve the issue by reverting the amount into the account.

Anjaly Krishna

from Bengaluru, Karnataka

I have ordered an item from just bake by payment. I didn't get order. It is showing as delivered in orders.
[protected] this is order id

Christopher Iglesias

from Kolkata, West Bengal

I ordered food and made payment but they mentioned delivered to someone else & refused to refund. i called multiple times but my complaint was rejected and call disconnected. I was treated very badly.