Zomato — delivery of food in gwalior

Address:	Gwalior, Madhya Pradesh, 474010
Website:	zomato.com/gwalior

Hi,

Name: arvind rachuri
Zomato handle: @rachuri

I have been ordering food from zomato gwalior for past one month and these people are highly unprofessional here. Once an order is accepted by the restaurant the riders refuse to deliver to the address provided, demand tips and bribes. The customer service chat is also highly irresponsible.

On 6th of december, i ordered a plate of honey-chili potatoes from a restaurant and the rider refused to come, i contact the customer service and they had the audacity to ask me to pay the rider extra money to the rider even though i was charged a delivery fee.

Today, on the 8th of december, i ordered a combo from a cafe and the restaurant calls me to inform that the zomato rider has not reached and my food has been prepared since 10 mins. The rider clearly refused that he had no idea that he accepted my order and the customer service was completely clueless, i have to now eat soggy, cold food just because the rider and zomato is irresponsible after going back and forth between customer service and the rider for almost 90 mins?

This is highly unprofessional behaviour from zomato and i would never recommend and anyone to order from zomato ever again.