[Resolved]  Zomato — Delivery valet named mintu bhattacharji

We had ordered a special chicken kebab family combo from mani's dum biryani through zomato worth rs 1094 at 1:30 pm. Since it was not delivered even after an hour, we called the rider named mintu bhattacharji (Ph no: [removed]) but his phone was switched off. Hence we contacted zomato and they said that it would be delivered in 15 minutes by another rider. After half an hour since there was no response, we called the second rider. He said that the restaurant was not willing to give him the food again as the first rider had already taken it from them. So we contacted zomato again and asked them to cancel the order because the order that was placed at 1:30 had not been delivered even by 4:30. So we just tried to call the first rider now and the phone was ringing and was picked up by his wife and she said that the number belonged to her. We received rs547 as a refund and we are told that we will receive the rest of the money in 4-5 working days. It is not the first time that we are experiencing something like this. Hence we request the company not to cheat their customers like this. I hope it does not happen to anyone else.