Zomato — desserts ordered never got delivered

Address:	Ahmedabad, Gujarat, 380027
Website:	Zomato

I placed my order for desserts on 22nd april at 07:43pm with tgb naranpura, the same was not delivered until 8:40pm.. And i go to chat support for help and he says they dont have any delivery boy so they are unable to deliver it yet.
I mean why the hell am i not told yet or wat is zomato doing?? The chat takes whole day long to give a proper response and does nothing about my issue and asks me to place another order.
I place a new order with same restaurant and they this time rejected the order which is now 9:10pm.. I decide to not order at tgb..
I then place a fresh order at cakes and bakes at 9:40pm, to my surprise i did not receive this order till 11:01pm... I loose it all
I go to chat support and started getting mad to my no surprise as expected from zomato, the agent tells me to raise a new order as the restaurant is not answering their calls..
I mean what the hell is going on???