[Resolved]  Zomato — did not deliver order and not ready to respond

Address:

Bangalore, Karnataka, 560043

My order id is [protected]
I have ordered a dominoz pizza through zomato on 06/05/2019. I have prepaid the amount. But i never received the order and they are showing it's delivered. When i contacted the worst ever zomato customer care they are telling me that they dont have any traceability on dominoz orders. My first question is then why they charged for delivery? Later after 2 hours a guy from dominoz called me and said they cannot deliver the order. Its not fair, i need the refund of whole amount to my account. not to fraud zomato account to my bank account. Please help.