Zomato — extorted money twice

Address:New Delhi, Delhi, 110092
Website:www.zomato.com/ncr

I paid for my food to the delivery guy and the money shows pending in my zomato app i have launched a complaint to the company against this they agreed accepted there mistake but it has been three months my charges has not yet been removed & i am extremely upset about it there customer service is so poor it is absolutely impossible to get in touch with them

Please help if someone can
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I didn't get my ordered. They said message to me "the food is delivered".
But I didn't getting.and no replies to me Evan costumer care services also not replies to my complaints

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