Zomato — false cashback promotion by zomato with mobikwik on their mobile app

Website:

www.zomato.com/mumbai/order-food-online?open=now&utm_source=Google&utm_campaign=SEM-Web-O2-H

I have ordered food from a take-away restaurant called nutan in mumbai, sion area through zomato app. During checkout it had said that (Get 15% cashback with mobikwik) for which i have saved a screenshot as this happened twice in a row.

They never give the cashback after 48 hours. After registering complaints several times, the first time they did however post the second order, they never gave it. It has been 13 days and still not credited in the account for which zomato is taking no accountability. I have wrote to them several times in the chat support and all they say is the matter is escallated and will get back to us which they never do, of course to no suprise.

They never share a complaint id even after requesting multiple times. I have called their contact center for customer support and recorded the call where they said it'll be resolved and its been 3 days since, no solution to it.

I feel both zomato and mobikwik has been duping their consumers heavily by doing this as i am sure i am not the only one who have faced this issue.

Request to look into this. Hand to god i really wanna sue them. It is not about just the money but the false pretext they lure the customers and cheat them and that violates several ethical and humanitarian issue. More so people's time and energy and one can't put a price on that.