Zomato — food being not delivered and the support chat is useless

Address:

44

The food i oredered was not delivered to me and the app showed that it was delivered so i contacted the support chat i also gave them the number which had contacted me from fasoos telling that the order will be automatically cancelled since they were unavailable. Instead of contacting fasoos the support chat did not respond to my queries and kept mi on hold for a long time about 1.30 hrs. The response was rude from the other side instead of helping me out the chat was closed telling me that the order was delivered though i was telling them that there was no such delivery. I had paid for this order in advance so i did ask for a refund which was not given to me. Instead they choose to close the chat.
My order no is [protected]