Zomato — food not delivered and no refund

Order No. [protected] Date 14 /6/19

I ordered food worth Rs. 349.45. For a long time, it was not delivered. I called the delivery guy and he said there was no response so order was cancelled. I checked my mobile but there was not a single call from the delivery guy or Zomato.

Where did my food go? Payment was debited from my card, Zomato says the amount will be refunded in 48 hrs but still no sign of refund. Zomato is not reverting on their chat message now.